According to Tom Sterwatm the Chair of the sub-committee of the International Standards Organisation (ISO), the new version of ISO 13407, the International Standard for Human Centered Design (which will be called ISO 9241-210 to bring it into line with other usability standards), will use the term “user experience.”

The term user experience is now widely used, especially by major players in the industry including Apple, IBM and Microsoft. However, in many cases, the term is contrasted to usability which is often depicted as a much narrower concept focusing on systems being easy to use.

Other exponents explain that user experience goes beyond usability by including such issues as usefulness, desirability, credibility and accessibility.